About Our Portals

We make it easy for residents to get the most out of their communities. Our community portals feature countless customized features including:

  • Service order requests
  • Authorizing visitor access
  • Package delivery
  • Document library
  • Payments and balances
  • Community calendar, bookings & events
  • Community classified ads
  • …and more!

The work-order system tracks the time spent, solutions found, equipment used, expenses, and any other pertinent information for each service request. Our automated system notifies all parties of the status of repairs and maintenance and also provides detailed
management reports. These reports assist the Board and PREM Group in establishing future budgeting and maintenance plans.

Because we own the system, we can easily modify the reports and appearance to meet your unique needs. Here is how a resident would use the system for a service request:

  • The resident initiates a service request through the secure login feature on the property portal web site
  • The resident receives confirmation or will be contacted for additional information and scheduling
  • The service request is dispatched to the appropriate personnel through PREM’s info center
  • Residents can log in to the property web portal to view the status and history of the services requested. If the request is correlated with a special need or timeline, we will also notify the resident by email or phone
  • Upon receipt of a work order, we immediately deploy a cast of customer service and maintenance personnel to resolve the issue